Reduce Total Cost of Ownership of Custodial Maintenance Contracts

Strategic Goals and Tactical Action Steps for Custodial Contracts


Strategic Goal Statements

1. Reduce Total Cost of Ownership of a Custodial Contract over a five (5) year period. This should be achieved with an adjustable Quality level monitored using periodic third party independant inspections and graphical inspection reports.

2. Overtime, identify methods and work areas where and how to transfer various night time cleaning tasks to the day shift without interruption of the client's employees and visitors and without increasing operational costs.

3. Reduce operational costs within the framework of Total Cost of Ownership and to share the cost savings between the worker employees and the client. Cost savings should not be shared with the supplier management and the suppliers management with the exception of the on-site supervisors and lead-persons. Management should receive its rewards throught their normal management procedures and hiring. Improved operating costs on a site project level are the result of the workers and they deserve the reward for these efforts alone.

Develop tactics mutually with supplier and local site coordinators

To accomplish the desired Strategic result, the supplier with the active support of the client should provide tactics to address the following areas:

1. Optimize worker morale and feeling of self-worth to themselves and the company and to the site.

2. Optimize worker motivation to explore new and more productive and higher quality ways to eliminate the waste, rework and changes in mind of the cleaning and operational tasks that they are asked to perform.

3. Provide an equally distributed monetary reward to the workers including working supervisors on a monthly basis whenever the goals of the program are achieved. A random or so-called individual performance based reward system is not acceptable and if implemented would severly reduce the morale of the overall workforce.

4. Provide first quality cleaning equipment, tools, safe and effective chemicals, training and equipment maintenance programs for the workforce.

5. Remove fear of reprisal from the first line worker, lead-persons and working supervisor personnel. Workers shall be free to speak-out and provide feedback on what issues, problems, concerns and missing tools and equipment that they encounter during the performance of their work. The supplier's management should provide a method for the workers to make themselves heard.

6. Working supervisors, lead-persons and on-site managers shall be provided adequate training on safety, legal personnel practices and procedures, task method procedures and how to obtain maintenance on equipment should it malfunction.

7. On-site managers, supervisors shall be provided with adequate communication from the client's expectations and the supplier's company policies, procedures, values, company mission statements and position on quality of workmanship, personnel policies and commitment to safe work habits and environment. If there are third party suppliers, this communication shall include information, expectations and specifications for how to jointly work effectively in the clients facility.

8. Supplier's management personnel and on-site management shall be held responsible and accountable for providing clear and measurable expectations on worker safety, personnel policies, performance quality levels, equipment and supply inventories and costs of work performed.

9. Supplier's management personnel and on-site management shall coordinate on an active and corporative basis with the third party inspection supplier. They shall be expected to fully understand the theory of the inspection techniques and the results and implications of the reports and and shortcomings or possible cost saving opportunities.

10. Supplier's top management and supplier management shall actively support and encourage the use of the third party inspection report and the implementation of the other tactical points and the overall strategic direction for this client contained herein.

Your comments, suggestions, corrections or information requests are welcomed should be

emailed to: info@healthycarpet.net



.

Carpet Cleaning Tips - University of Nebraska-Lincoln in Lancaster County

Carpet Cleaning Tips - University of Nebraska-Lincoln in Lancaster County

Caution, use these tips after careful review. All chemicals must be stored and handled with appropriate protective equipment.

The Carpet Site - Online Guide to Carpet

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Information on this site has been collected from flooring and carpeting professionals around the world, as well as our own experiences buying carpet, installing and cleaning our flooring products at home for many years.

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The Healthy Flooring Network

Healthy Flooring Network is a new alliance of individuals and organisations concerned about health, asthma and allergies. The network aims to raise awareness of the links between fitted carpets, PVC flooring and health and to encourage and promote alternatives.

The Healthy Flowering Network is not associated in any way with our Healthy Carpet Network. We are sharing this information as we beiieve it to be an important resource.

The Healthy Building Network

Bringing Environmental Health To Green Building:

The Healthy Building Network prioritizes green building strategies that are closely linked to the goals of the environmental health movement. We bring the perspectives of people directly impacted by the source, production, use and disposal of building materials to green building professionals: architects, planners, designers, specifiers, builders and manufacturers. We identify common interests, advocate careful materials selection as a mutually beneficial means of improving the quality of life all along the material lifecycle, and coordinate coalitions and campaigns to accelerate the transition to healthier building materials. Copyright (c) Healthy Building Network

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Corporate Care - Houston Texas - Article "Making Carpets & Clients Last Longer"

Shared from "Corporate Care, Houston Texas" by Mark Strum

Maintenance is a critical link in the chain of our industry’s success. It can help us not only extend the life of the products our clients invest in, but as a result, it can also extend the life of the precious client relationships all our businesses depend on. Maintenance can make or break our promise of superior product performance to our customers.

With proper maintenance, clients can keep the product on the floor without premature replacement. Longer product life also reduces the need for disposal in a landfill—increasingly difficult to do.Many customers associate maintenance with the end of the sales cycle—after the sale is made, after the flooring is installed.

Yet our experience suggests that the most important time to consider the benefits of maintenance to the lifecycle of the carpet is before the carpet is even specified. Cost avoidance is achieved by selecting the proper carpet, installing it properly and pre-planning and budgeting for an ongoing maintenance program.

Carpet specification and installation methodology have such a big impact on the ultimate success of maintenance that preventative maintenance professionals can help increase product performance and customer satisfaction as much before the carpet is installed as after. Maintenance professionals are uniquely positioned to help mills, distributors and dealers evaluate the effect carpet and installation decisions will ultimately have on successful maintenance.

Many factors should be taken into consideration: use analysis; traffic type and volume; probable soil types and projected volumes; type of carpet construction (gauge, density, pile height, weight, fiber type, dye process, primary and secondary backings); and installation method.

Unless the right decisions are made at this early point in the process, it will become more difficult and costly later to properly execute a successful maintenance program, one which maximizes the life and appearance of the carpet. In fact, one of the most important aspects of this stage is planning for, and budgeting for, an ongoing professional preventative maintenance program.

Flooring can “ugly out” and require premature replacement if a budget for a comprehensive maintenance program is not established and adhered to.

Among the criteria Corporate Care follows to ensure proper maintenance are these:
• Adherence to manufacturer warranties and prescribed maintenance processes.
• Use of a variety of maintenance processes appropriate to all types of flooring, traffic, and soiling.
• Professionally trained and certified staff.
• Zoned maintenance programs with unique processes depending on traffic type and volume, carpet type, soil type and volume.

Another key issue is the distinction between maintaining carpeting and merely cleaning it. Cleaning is the removal of apparent soil. Maintaining is a planned ongoing process to retain carpet at a high appearance level, reduce lifecycle costs, and maximize return on capital. Soils, whether visible or not, will permanently ruin a carpet if not correctly and completely removed—not merely shampooed or vacuumed, even on a daily basis.

Obviously, responsive and proactive customer service is essential to successful maintenance programs. When all segments of our industry work together as partners, our collective product performs better, we retain our collective customers longer, and we succeed as a group even in this most demanding economy.

Mark Strum, one of three principals of the Houston firm Corporate Care, is a 19 year veteran of the commercial floorcovering industry. He’s served on the local board of IFMA and is a member of the Cleaning and Maintenance Subcommittee for the Carpet and Rug Institute.

You can e-mail him at: mstrum@corporatecare.com.

Copyright 2002, Floor Focus Inc

Information - Facts about Asthma and Allergy Control

NOTICE: This is not a product endorsement -

Found an interesting and informative Internet site on dust mites, etc.

This information must be carefully analyzed and professional medical treatment for Asthma and Allerigies must be obtained.

Dust Mites in the vacuum bag

This article on Dust Mites is excellent at first glance.

Again shared from: Parish Maintenance Supply Corp

Great information on carpet care

I have just discovered a great website so I thought I would pass on the information for you all to review.

I plan to contact this company and request permission to borrow some of the better items.

Your comments would be appreciated.

Regards, Mike Johnson

Information shared from: Parish Maintenance Supply Corp

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Regards, Mike Johnson, email: mike@healthycarpet.net

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